Internship - Lightyear 2 Service Strategy

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Internship - Lightyear 2 Service Strategy

Explore. Dream. Discover. Get curious.
Want to play your part in the future of clean mobility?
Are you currently pursuing a Bachelor's or Master's degree in the field of Business Administration, Operations Management & Logistics, Innovation Management or Sustainable Innovation? Then have a look!

Full-time · Helmond / Remote

Summary
Where: The Automotive Campus in Helmond and from the comfort of your own home
When: Start date in September or October 2022
Domain: Customer Support
Degree: Bachelor's or Master' degree

Who is Lightyear?
Lightyear is an innovative and progressive scale-up with one mission: clean mobility for everyone, everywhere.

Lightyear originates from the legacy as a multiple world championship of the Bridgestone World Solar Challenger® Cruiser Class. Officially established in 2016 by 5 visionaries with the dream to make this groundbreaking technology accessible to everyone, everywhere. In order to accelerate the transition towards a truly sustainable solution for mobility, we believe that it is necessary to completely rethink automotive design by starting from scratch, not limited by industry conventions.

At Lightyear, we all strive for the same goal. We have a team with diverse skill sets and backgrounds; all working tirelessly towards clean mobility for everyone, everywhere. We’re proud of our culture and live up to our core values: think independently, be bold, deliver the change, put people first and take responsibility. Our shared vision is what unites and drives us.

Which team will you become part of?
You will be part of the Customer Support team, within the Sales and Customer Support circle.
The Customer Support team is responsible for supporting Lightyear customers in getting the most out of their Lightyear products during everyday use. Sure, you’ve heard it a hundred times - but for the Customer Support team, the customer really does come first! Like a well engineered machine, the team is composed of customer care specialists, logistics and operations experts, and specialized engineers, acting as the one-stop-shop for questions, requests, feedback, and issues that customers may have. You will also work together with the Product Management and Engineering teams of Lightyear 2, the high-volume solar electric car that Lightyear is planning to bring to market in 2024/2025. 

Your personal mission
As the Lightyear 2 Service Strategy intern, your mission is to analyze strategies for maintaining and repairing our customers’ cars, such as remote service (over-the-air), mobile service vans and traditional workshop repairs. You will focus on translating these different strategies into tangible business parameters (costs, revenue, FTE).

What makes this assignment so exciting, besides contributing to our mission? Lightyear is a young automotive company and, contrary to most automotive original equipment manufacturers (OEMs), not bound to a fixed infrastructure of workshops and partners. This provides the opportunity to set up an efficient and scalable Customer Support network that creates the best customer experience. Your tasks include, but are not limited to:

  • Analyzing the scalability of different service approaches;
  • Calculating financial impact;
  • Interviewing technical experts to finetune your assumptions;;
  • Keeping the customer experience in mind at all times;
  • Presenting results to stakeholders inside and outside the team;
  • Delivering a final report.

Requirements in order to achieve your personal mission

  • You are currently enrolled in a Bachelor or Master level education in the field of Business Administration, Operations Management and Logistics, Innovation Management, Sustainable Innovation or a related field;
  • Your preferred start date is September/October 2022;
  • You have to do an internship of 6 months;
  • You're available full time (32-40 hours per week);
  • Experience in automotive technology is considered a pre but not a must for this role.

What you bring along as a talented intern

  • You're capable of translating technical matter into financial impact;
  • Good English proficiency, both written and verbally;
  • A good communicator who takes initiative and dares to ask questions;
  • A healthy interest in the automotive (after-)market;
  • Passionate about delivering our mission of clean mobility for everyone, everywhere by putting the customer first.

What do we offer
In addition to a challenging (graduate) internship you also have the opportunity to work for a company with a real, honest and ambitious mission. In this way you have the opportunity to make a huge impact on the future of mobility! Next to this, we also offer:

  • A high degree of freedom and independence during your internship;
  • A multidisciplinary team of highly motivated and talented people you can learn from;
  • A certain internship allowance depending on your educational level and type of internship;
  • In addition to a dynamic work environment, there is time for relaxation during our already epic Friday afternoon drinks!