Manager Design for Service

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Manager Design for Service

Are you the one to ensure the serviceability of Lightyear designs is maximized? 

Do you love to catch the right stakeholder requirements and close the customer support feedback loop with engineering?

Join us on our mission!

Full-time · Helmond / Remote

Where: The Automotive Campus in Helmond, part of Brainport: the heart of Europe's innovation and from the comfort of your own home office
Domain: Customer Support
Experience: 5+ years of experience in a similar role
Degree: Master's degree

Working at Lightyear is a unique experience. You get the opportunity to work for a company with a pure and meaningful mission. A mission that will make a positive and lasting impact on future generations. 

What will you do as Manager Design for Service?
Your job mission will be:

Ensuring that the serviceability of Lightyear designs is maximized by proactively defining the right stakeholder requirements, closing the customer support feedback loop with engineering, and acting as a gatekeeper in the Product Creation Process.

A day in the life of:
Monday morning, the sun is shining and after an invigorating company-wide Monday Morning Kickoff, you join the Customer Support standup meeting where you align with the Mechanical- and Electrical Competence Engineers who will finish their technical review by the end of the day. You need their input in order to have a successful design requirements workshop tomorrow. The Competence Engineers ensure that they will deliver their input after lunch, cool!

Your next meeting is with the Exterior Architect to discuss some of the concerns you brought up during the ‘Failure Mode and Effect Analysis’ session with the engineering department last week. Two issues are acknowledged and are in the process of being resolved. Then, there is a brainstorm with the Product Management team. How can we keep the total cost of ownership, including maintenance, to a minimum while providing a stellar customer experience for our high-volume vehicle? You quickly write down some ideas on how Customer Support could improve its way of working to reduce the required maintenance costs.

The morning flew by (something about having fun) and during lunch with the Customer Support Lead, you discuss how we can gather feedback on the serviceability of our vehicles from all our service partners most effectively. And of course, there is enough room to also chat about the exciting weekend you had and the concert you will visit this upcoming weekend (at last!)

After lunch, you scheduled a work block for yourself to thoroughly review the prepared documents for the gateway review in the product creation process next week. It turns out that two Project Managers missed some of the Customer Support requirements in their storyline. You give them a quick call and explain why the specific requirements are of importance for their design scope. They praise you for your alertness and promise you to come with a follow-up in two days. Before closing your laptop for the day, you review your workshop slide deck and receive a call from the Competence Engineering team that they finished their technical input. You are ready to rock in your workshop tomorrow! Energized by this day? Your job will consist of but is not limited to:

  • Define stakeholder requirements in the Product Creation Process that maximize serviceability and diagnosability
  • Prepare and support others throughout the company to prepare deliverables related to Customer Support in the Product Creation Process
  • Ensure that structural service problems, caused by product design, are identified and resolved
  • Analyze field data to discover meaningful service-related patterns that can help to improve future design
  • Act as an interface between Customer Support and the Program Management-, Product Management- and Engineering departments

What do we expect from an Manager Design for Service at Lightyear?
To succeed in the dynamic world of Lightyear, pro-activity, professionalism, communication, and adaptability are crucial. In addition, we are looking for someone with an ambitious attitude who learns from the past (tried and tested) but who is especially open to transforming new developments or ideas into the "tried and tested" of the future! You are also someone with a high sense of accountability and persuasiveness. Furthermore, you'll bring:

  • A Master's degree in a technical direction (preferable automotive-related)
  • 5+ years of professional work experience in Automotive Support / Aftersales or environments like Product Generation, Project Management in companies with technical (hardware) products
  • Deep experience with Automotive Service is considered a plus
  • You have obtained strong Stakeholder- and Project Management skills
  • You are an assertive person with strong developed listening and networking capabilities but also the drive and ambition to achieve results
  • You have a proven track record in managing conflicts and a high sense of organizational interactions
  • You have a continuous improvement and growth mindset
  • You are experienced in the definition of technical- and business requirements
  • You are an excellent communicator in English

What can you expect from Lightyear?
In addition to a challenging role we also offer:

  • A high degree of freedom and independence in your role
  • A role within a multidisciplinary team consisting of highly motivated, inquisitive, and talented people with a broad diversity of experience
  • A role at one of the fastest-growing technology companies in the Netherlands with tremendous potential
  • 40 vacation days per year
  • An interesting and balanced pension through Zwitserleven that is in line with the mission of Lightyear
  • The ability to participate via shares and to be involved in the growth and success of Lightyear
  • In addition to a dynamic working environment, there is time for relaxation during our (online) epic Friday afternoon drinks and events
  • A diverse & inclusive culture driven by trust which results in the opportunity to work remotely. UK & German contracts are in place and more are yet to come!
About Lightyear

Lightyear is an innovative and progressive scale-up with one mission: clean mobility for everyone, everywhere.

Lightyear originates from the legacy as a multiple world championship of the Bridgestone World Solar Challenge® Cruiser Class. Officially established in 2016 by 5 visionaries with the dream to make this groundbreaking technology accessible to everyone, everywhere. In order to accelerate the transition towards a truly sustainable solution for mobility, we believe that it is necessary to completely rethink automotive design by starting from scratch, not limited by industry conventions.

At Lightyear, we all strive for the same goal. We have a team with diverse skill sets and backgrounds; all working tirelessly towards clean mobility for everyone, everywhere. We’re proud of our culture and live up to our core values: think independently, be bold, deliver the change, put people first and take responsibility. Our shared vision is what unites and drives us.

Want to join?

Bridgestone World Solar Challenge

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